Privacy Policy & Store Policies

  1. Introduction
    We respect your privacy and want shopping at Rolex Chain to be simple and secure. This page explains what we collect, how we use it, and our shipping, refund, cancellation, and warranty policies.

  2. What we collect

    • Required to buy: name, email, shipping & billing address, and phone.

    • Payment info: handled by payment providers (Chime, Apple Pay, and crypto processors). We do not store full card numbers or CVV on our servers.

    • Site data: basic technical info (cookies, browser type) to improve the site and for analytics.

  3. How we use your information

    • To process and ship your order.

    • To send order confirmations, tracking, and customer service messages.

    • To send promotional emails if you opt in (you can unsubscribe anytime).

    • To improve our products and website through anonymous analytics.

    • To comply with legal and tax requirements.

  4. We do not sell your personal data
    We never sell your personal information. We only share necessary details with trusted third parties (payment processors, carriers, and fraud-prevention services) to complete your order.

  5. Email marketing
    If you sign up, we may send offers and updates. Every marketing email includes an easy unsubscribe link. If you opt out, we will still send essential order-related emails (shipping, refunds, etc.).

  6. Payments & security

    • We accept Chime, Apple Pay, credit/debit cards, and cryptocurrency (Bitcoin, Ethereum, etc.).

    • All checkout pages use SSL/TLS encryption. Payment processing is handled by secure, PCI-compliant providers.

    • Crypto payments are final on-chain; refunds for crypto orders will be handled after we receive the returned item (see Refunds section).

  7. Order processing & shipping

    • Processing: Orders are typically prepared within 1–2 business days after payment confirmation.

    • USA shipping: Standard delivery is 3–5 business days after shipping. Expedited options are available at checkout.

    • International shipping: Usually 7–14 business days, depending on destination and customs. Customers are responsible for any import duties or taxes.

    • You’ll receive tracking information once your order ships.

  8. Order cancellation

    • You may cancel an order within 12 hours of purchase if it has not yet been processed or shipped. Contact support immediately to cancel.

    • If the order has already shipped, refuse delivery or follow the return instructions below.

  9. Returns & refunds (7-Day Refund Policy)

    • Full refund window: Request a full refund within 7 days of delivery. Items must be returned unworn, undamaged, and in original packaging.

    • Reasons for refunds: wrong item shipped, manufacturing defect, or product significantly not as described. (Preference/fit changes are accepted within the return window if the item is in original condition.)

    • How to return: Contact support with your order number to get a return authorization and instructions. Use a trackable shipping method.

    • Refund timing: Once we receive and inspect the return, we will issue a refund to the original payment method. Allow up to 7 business days for processing.

    • Crypto refunds: For crypto payments, refunds may be issued in the original cryptocurrency or as store credit, depending on timing and transaction conditions. Crypto refunds happen after the product is returned and inspected.

    • Return shipping cost: Unless the item was defective or we shipped the wrong item, return shipping is the customer’s responsibility.

  10. Authenticity & lifetime warranty

    • All items are 100% authentic and covered by a lifetime warranty against manufacturing defects.

    • How claims work: If you believe an item is defective or not authentic, contact support with photos and your order number. We will review and may request the item be returned for inspection.

    • Remedies: For valid warranty claims we will repair, replace, or refund the item at our discretion. We aim to resolve warranty claims quickly and fairly.

  11. Data retention & your rights

    • We keep your order and account data as needed for business and legal purposes (taxes, returns, fraud prevention).

    • U.S. customers (including California residents) may request access to, correction of, or deletion of personal data. Contact support to make a request, and we’ll respond per applicable law.

    • We do not knowingly collect data from children under 13. If we learn that we have collected such data, we will delete it promptly.

  12. Security measures

    • We use industry-standard encryption (SSL/TLS) and trusted partners for payments. We regularly review security practices to help protect your data. No system is 100% secure; if a breach occurs we will notify affected customers and regulators as required by law.

  13. Changes to this policy

    • We may update this policy over time. The “Last Updated” date at the top of the page will reflect changes. Significant changes will be communicated by email (if you’re subscribed) or a prominent notice on our site.

  14. Contact us

    • Questions or requests? Email: support@rolexchain.shop

    • Phone: 1-920-714-6813

    • For returns or warranty claims, include your order number and photos when you contact us.